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How will you know your Order has been shipped?
When you complete your order with Dessein Furniture you will receive an order confirmation email. This confirms that we have received your order. If you spot any mistakes in relation to your order (for example, an incorrect delivery address) please email us letting us know. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.
How long until you receive your Order?
Should the items that you have ordered be in stock, the time taken for goods to reach you once they have left our warehouse will depend on your location; the average delivery time will be within five to ten business days for items already in stock.
Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.
Should there be no stock available allow up to eight weeks for manufacture prior to shipping and subsequent domestic delivery. Times may vary depending on availability of material, manufacturing sequence, shipping conditions and Customs & Excise review.
Dessein can ship internationally, however international shipping rates will be confirmed at time of order.
Standard delivery times are between 8:30am - 5:00pm Monday to Friday (excluding Public Holidays).
All redeliveries will be charged to you at a flat fee of $50 which is accepted by you upon the request for a redelivery.
Force Majeure - Dessein will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
Delivery Service – Courier
Delivery will be via Direct Freight and costs will be calculated based on weight and distance at the checkout, based on the rates listed above. Please note that shipping rates are indicative and may vary. For delivery of large items to remote areas, we may be required to obtain a quote separately, and in this instance a customer service member will contact you directly. All goods exceeding 60kg in a single item will incur a tailgate fee of $62 which is reflected in the total delivery charge.
Your Shipping Address
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Insurance
Dessein Furniture will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Dessein and transfer of responsibility in the same way.