Dessein Furniture

Shipping Policy

How will you know your Order has been shipped?

When you complete your order with Dessein Furniture you will receive an order confirmation email.  This confirms that we have received your order.  If you spot any mistakes in relation to your order (for example, an incorrect delivery address) please email us letting us know.  Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your Order?

Should the items that you have ordered be in stock, the time taken for goods to reach you once they have left our warehouse will depend on your location; the average delivery time will be within five to ten business days for items already in stock. 

Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Should there be no stock available allow up to eight weeks for manufacture prior to shipping and subsequent domestic delivery. Times may vary depending on availability of material, manufacturing sequence, shipping conditions and Customs & Excise review.

Dessein can ship internationally, however international shipping rates will be confirmed at time of order.

Standard delivery times are between 8:30am - 5:00pm Monday to Friday (excluding Public Holidays).

All redeliveries will be charged to you at a flat fee of $50 which is accepted by you upon the request for a redelivery.

Force Majeure - Dessein will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

Delivery Service – Courier

Delivery will be via Direct Freight and costs will be calculated based on weight and distance at the checkout, based on the rates listed above. Please note that shipping rates are indicative and may vary. For delivery of large items to remote areas, we may be required to obtain a quote separately, and in this instance a customer service member will contact you directly. All goods exceeding 60kg in a single item will incur a tailgate fee of $62 which is reflected in the total delivery charge.

Your Shipping Address

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Insurance

Dessein Furniture will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Dessein and transfer of responsibility in the same way.

Furniture Care and Maintenance

Care and Maintenance

When specifying and purchasing furniture, please be aware of the environment it will be used in. Sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of your furniture. Regular care and maintenance is required to keep your furniture in good order.

Timber

Timber is a natural material; variations in the colour and grain are the natural characteristics of the timber. These characteristics enhance the beauty of the product and make each piece unique. To maintain the original appearance of this product, we recommend that you treat it with care and limit exposure to direct heat or direct/reflective sunlight. As timber is sealed with a protective coating, the only maintenance is to regularly wipe timber with damp cloth to remove dust and dirt. Oils or other polishes are not recommended. Do not wet down surfaces or leave spills to sit on timber surfaces. Abrasive products are not recommended. Impacts against the timber are not recommended and will cause damage for which we accept no responsibility.

Finishes

Spray painted finishes are standard across the Dessein Furniture range, the only maintenance required is to regularly wipe timber with a damp cloth to remove dust and dirt. Oils or other polishes are not recommended. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquid, heat and keep out of direct/ reflective sunlight. Use of abrasive cleaning products, materials of objects and impacts against painted surfaces are not recommended and will cause damage for which we accept no responsibility.

Leather

Regular Care: Protect from direct sunlight, direct heat and adverse weather conditions. Regularly clean and dust your leather with a clean dry cloth.

Cleaning: Do not use shoe, floor, laundry or other harsh general cleaners. Do not use shoe cream, general cleaning fluid or any saddlery products. Do not use any abrasive cleaning powders or pastes. Do not use solvent, furniture, floor or shoe polishes. Avoid any hard rubbing or scrubbing of the leather. Remove all liquid and food spills immediately. Clean contact areas of perspiration and body oils regularly. Always dust before cleaning. If using proprietary leather cleaners, do so strictly in accordance with the manufacturers instructions. Buff with dry cloth. Dry in shade away from direct heat or sunlight.

Spot Cleaning: Clean as above, Persistent stains may require treatment by a professional cleaner.

Please Note: An excessive build up of perspiration or body oils may cause discolouration of the leather.

Advice & technical information

Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Dessein in relation to any product(s) is given in good faith and is believed by Dessein to be appropriate and reliable at the time it was given. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Dessein in relation to any products supplied by Dessein is approximate only.

Terms of Sale

1. About these Terms of Sale

These Terms of Sale apply to the products offered for sale and sold on the website at www.desseinfurniture.com (Website). The Website is operated by Dessein Furniture Pty Ltd (ABN 84 903 592 252) (we/us).

Each time you purchase products from the Website a binding agreement is formed between us and you incorporating these Terms of Sale and the further details specified in the purchase order you place with us using the online checkout process on the Website (Order).

If you do not accept these Terms of Sale, do not purchase products from the Website. We may vary these Terms of Sale without notice. These Terms of Sale apply as varied from time to time to all subsequent Orders placed by you.

2. Our products

You must open an account with us before you can purchase products from the Website (see section 7 below).

The products on the Website are offered for sale on a retail basis only. You must not purchase products if you intend to resell or on-supply them to other parties in the course of conducting a business trading in those or similar products.

You must not purchase products from the Website if you are an individual under 18 years old, although your parent or guardian may do so on your behalf.

All product prices on the Website are in Australian dollars, include GST and are subject to change without notice. Prices are displayed exclusive of delivery charges (see section 4 below).

The actual colours of products may vary slightly from as shown on the Website.

3. Orders and payment 

You must confirm your acceptance of these Terms of Sale each time you place an order with us. You may not cancel or withdraw an Order after it is placed.

If you provide incorrect or insufficient information in an Order (including incorrect payment details or delivery address), or if you breach these Terms of Sale, we may cancel the Order.

We only accept payments by credit cards from PayPal, Visa, MasterCard, American Express and payments by eWay. You authorise us to charge you on and from the time you place an Order (including any delivery charges) using the payment method specified in the Order.

We only accept part payments on orders in excess of $15,000. Orders below $15,000 must be paid in full at time of order. We accept and initial 50% deposit at time of order with the remaining 50% payable 10 working days prior to delivery. Delivery will not be made until orders are paid in full.

4. Delivery charges and times

Delivery charges for an Order will be specified by us during the online checkout process. By proceeding to place the Order you agree to pay us those delivery charges.

Our delivery charges do not include special access requirements to the delivery address, such as access requiring a crane. You are solely responsible for costs associated with special access requirements to the delivery address.

Delivery times will vary depending on your delivery location. The estimated delivery time for an Order will be specified by us during the online checkout process. While we make every effort to ensure delivery is made in a timely fashion, delays sometimes occur due to circumstances out of our control. We will not be liable for any loss or damage you may incur in the case of delay in delivery caused by circumstances out of our control (including delay due to an incorrect delivery address in an Order).

5. Delivery method

We deliver to street postal addresses in Australia only

We only deliver by our nominated carriers. We may change our nominated carriers from time to time without notice. The carrier for an Order will be specified by us during the online checkout process. By proceeding to place the Order you accept that carrier will be used.

You are responsible for providing the carrier access to the delivery address. If delivery is not possible in the first instance due to circumstances out of our control, we may charge you for the costs of reattempting delivery and/or storage of products pending delivery.

Depending on the carrier used, we may provide tracking details once the products specified in an Order have been dispatched. A signature may be required by the carrier for you to take delivery of your products.

Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.

6. Returns & refunds policy

We do not accept returns where you change your mind about a product purchased from the Website.

We do not offer refunds for product purchased from the website for delays in shipping or delivery which are beyond our direct control.

Where a product is faulty, you may be entitled to a replacement, repair or refund under the Australian Consumer Law as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth). In that case, we will meet our statutory obligations to you.

If we do accept a return of your Order, you agree to arrange return of the Goods, at your cost and risk, to our nominated returns depot or store, and you agree to return the Goods in their original condition, in their original unopened and sealed packaging, accompanied by the original Order receipt or another form of proof of purchase.

You also agree that we are entitled to deduct from any refund of the Payment made by you, the cost of the original delivery and an amount that we reasonable believe reflects the loss to us in accepting the cancellation, including any storage costs and any mark down of the price of the Goods

Where you purchase a product that is faulty but which is not a product of a kind ordinarily acquired for personal, domestic or household use, our liability to you is limited at our option to:

  • replacing the product with the same or an equivalent product; or
  • reimbursing you for the cost of having the product replaced with the same or an equivalent product; or
  • repairing the product; or
  • reimbursing you for the cost of having the product repaired.

7. Your account

You can open an account with us using the signup feature on the Website. You must confirm your acceptance of these Terms of Sale during the sign up process. You must provide complete and correct information in relation to your account.

If you are a company or a legal entity other than an individual, an individual (such as an employee) may open an account on your behalf in which case you will be bound by these Terms of Sale.

If you are under 18 years old, you must have your parent or guardian open an account on your behalf and your parent or guardian must confirm acceptance of these Terms of Sale during the signup process.

You must keep your account details secret and secure. You are solely responsible for the user activity that occurs in relation to your account. You must notify us immediately if you become aware of or suspect any breach of security or unauthorised use of your account. Although we will not be liable for any loss you suffer as a result of unauthorised use of your account, you may be liable for any loss we suffer.

Your account will continue to stay open unless it is cancelled by us in accordance with these Terms of Sale. We may cancel your account with or without notice for any reason including if you breach (or if we have reason to believe you may breach or you intend to breach) any part of these Terms of Sale. Cancellation of your account does not affect any Orders placed by you prior to cancellation, unless cancelation results from you breaching these Terms of Sale in relation to such Orders.

8. Privacy

Our Privacy Policy explains how we collect, use, disclose, store and grant access to personal information about you in relation to the Website.

9. Content and information

These Terms of Sale apply to all text, compilations, images, logos, data, drawings, photographs, tables, designs, trade marks, software and audio, video and other file types contained in or on the Website (Content).

You may only use the Content in accordance with these Terms of Sale and as permitted by law. You must not use, copy, reproduce, communicate, publish, adapt, distribute, transmit, broadcast, display, sell, licence or exploit any Content for any purpose other than is strictly necessary for you to use the Website without our prior consent. All intellectual property rights (including copyright and trade mark rights) in the Content is owned by or licensed to us.

All information on the Website is subject to change without notice and is provided on an “as is” basis. You rely on such information at your own risk. We take reasonable steps to ensure the accuracy and currency of information on the Website but, to the extent permitted by law, we do not guarantee that information is correct, accurate or current or that your use of the Website will be uninterrupted, secure or error-free.

10. Links to third party websites

The inclusion in the Website of any hyperlinks or other pointers to any third party websites or applications does not imply our endorsement or approval of such third parties or their websites, products or other activities.

11. Users outside Australia

The Website may be accessed from within Australia and throughout the world, but only Australia residents may purchase products from the Website. We make no representations or warranties that the Website (including any Content) complies with the laws of any country other than Australia. If you access the Website outside Australia, you do so at your own risk and you are solely responsible for complying with the laws in the place from where you access the Website. These Terms of Sale are governed by the laws in force in the State of Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.

12. General legal terms

To the extent permitted by law, we will not be liable to you for any special, indirect or consequential loss, damage or other claim in relation to your use of the Website, including in relation to any failure or technical issues that limit or prohibit your use of the Website.

Despite the security measures we employ on the Website, we will not be liable to you for any direct or indirect damage or loss (including consequential loss) suffered by you as a result of any fraudulent or unauthorised use by another person of your payment method in relation to any Orders.

You indemnify us and our officers, employees, agents and contractors against any liability, loss (including consequential loss), damage that we suffer, or claims against us in relation to any breach by you of these Terms of Sale or any unlawful, illegal, negligent or tortious act or omission by you in relation to your use of the Website. Any delay or failure by us to enforce any rights under these Terms of Sale does not constitute waiver.

13. General Information

Product Images are for illustrative purposes only and may vary from products depicted or described.

Reproduction of colours is as accurate as possible, but please note that colours on actual products made and shipped may vary slightly from what is displayed on your monitor or in print.

14. Website Content

Dessein may, at any time, add or remove content from this website without notice.

Any articles, information or content published on this website must be read subject to these Terms and Conditions.

Although Dessein uses its best endeavours to confirm the accuracy of any information, photographs and product renders published on this website, you agree that Dessein cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Dessein by its suppliers.

The information, materials and services on this website are provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.

Neither Dessein nor any third party will be liable for any errors in content, or for any actions you take in relying on them. Neither you nor any other person may hold Dessein liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

15. Intellectual Property Rights

You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website are owned by Dessein.

The intellectual property rights including moral rights in respect to all furniture products displayed and available for sale on this website as at August 2013 are owned by Dessein Furniture Pty Ltd (ABN 84 903 592 252) (we/us).

You acknowledge that any intellectual property rights in relation to these Terms and Conditions remain the property of their respective owners and must not be used in any manner without the prior written consent of the owners. These intellectual property rights are protected by Australian and international laws and nothing in these Terms and Conditions gives you a right to use any of them.

 

Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to the website at www.desseinfurniture.com (Website). The Website is operated by Dessein Furniture Pty Ltd (ABN 84 903 592 252) (we/us).

This Privacy Policy explains how we collect, use, disclose, store and grant access to personal information about you in relation to the Website. You should read this Privacy Policy carefully before using the Website. This Privacy Policy is subject to change without notice. Please check the Website regularly to access the most current version.

2. What is personal information?

Personal information is any information about you as an individual which makes your identity apparent, or information that someone could reasonably use to ascertain your identity. Some common examples of personal information include personal names, street addresses, telephone numbers and email addresses.

3. When do we collect personal information?

You may be required to provide us with certain personal information when you open an account or purchase products in accordance with our Terms of Sale. If you choose not to provide the required information you will not be able to open an account or purchase products from the Website.

In general, we may collect personal information from you as necessary for any of our functions or activities provided we have taken reasonable steps to ensure you are aware of the following:

  • who we are and how to contact us
  • the purposes for which your personal information is being collected
  • who we usually disclose that type of personal information to
  • your ability to access any personal information which we have collected from you
  • any law that requires that type of personal information to be collected by us
  • the main consequences (if any) for you if all or part of your personal information is not provided.

4. How do we use, disclose and store personal information?

We only use and disclose your personal information in accordance with the purposes for which it was collected, and otherwise in accordance with law. Depending on the purposes for which you have provided your personal information, we may disclose that information to third parties as is necessary to achieve those purposes (such as our nominated product carriers).

We do not use or disclose your information for any purposes that are unrelated to the purposes of collection, unless required by law or with your consent. By accepting our Terms of Sale you consent to us using your personal information for the purposes specified therein.

The personal information we collect from you in relation to the Website may be stored in various forms, including electronic and hardcopy. We take reasonable steps to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

5. How can you access your personal information?

You may request access to personal information that we hold about you by contacting us using the details in section 7 below. Following you request, we will provide you with access after you have:

  • provided sufficient proof of identity; and
  • in the case of unusual or particularly onerous requests, paid an access fee (which we will only charge if work is required in addition to lodgement of your request).

If the personal information we have previously collected from you is incomplete or out of date, you can contact us using the details in section 7 below to arrange amending our records.

 

 

6. Other issues related to privacy

If you are under 18 years old, you need to have your parent or guardian’s consent before providing personal information in relation to the Website. Your parent or guardian can then access, complete, update or refuse further collection of your personal information by contacting us using the details in section 7 below.

We will only send you electronic messages (including via SMS, MMS and email) using your personal information if we:

have your prior consent (express or inferred) to do so;

identify ourselves within the message; and

include within the message a means of allowing you to unsubscribe or opt out of receiving future messages of that kind from us.

The Website may contain links and references to third party websites and organisations. This Privacy Policy does not apply to those websites and organisations, although there may be other privacy policies that do.

More information about privacy issues in Australia can be found at www.privacy.gov.au.

7. Contacting Us

You can contact us in relation to this Privacy Policy using the following details:

Email: info@desseinfurniture.com
Post: Dessein Furniture, PO Box 9294, South Yarra, Victoria 3141
Phone: 0439 161 178